Privacy Policy

1. 📖 Introduction

2. 📊 Information We Collect

2.1 Personal Information You Provide

When you create an account or use our Service, we collect:

2.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on Service, click patterns, search queries
• Location Data: GPS coordinates (with your permission), general location from IP address
• Cookies and Tracking: Session data, preferences, authentication tokens

2.3 Information from Third Parties

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction details and payment verification
• Restaurant Partners: Order confirmations, preparation times, availability updates
• Delivery Partners: Tracking information, delivery confirmations

3. 🎯 How We Use Your Information

3.1 Service Provision

• Create and manage your account
• Process food orders and restaurant reservations
• Facilitate payment transactions
• Coordinate delivery and pickup services
• Provide customer support

3.2 Communication

• Send order confirmations and updates
• Notify you about reservation changes
• Respond to your inquiries
• Send promotional offers and marketing materials (with your consent)
• Provide important Service announcements

3.3 Service Improvement

• Analyze usage patterns to improve functionality
• Personalize your experience and recommendations
• Conduct research and analytics
• Develop new features and services
• Prevent fraud and enhance security

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent harm
• Enforce our Terms of Service
• Protect our rights and property

4. 🤝 Information Sharing and Disclosure

4.1 With Your Consent

We may share your information when you explicitly agree to such sharing.

4.2 Service Providers

We share information with trusted third parties who assist us in:

• Payment processing
• Food delivery services
• Customer support
• Marketing and analytics
• Cloud storage and hosting
• Email and SMS communications

4.3 Restaurant Partners

We share necessary information with restaurants to fulfill your orders:

• Name and contact information
• Order details and special instructions
• Delivery address
• Payment confirmation (not payment details)

4.4 Business Transfers

If we undergo a merger, acquisition, or asset sale, your information may be transferred to the new entity.

4.5 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Respond to government requests
• Protect against fraud or security threats
• Enforce our agreements

4.6 Aggregated Data

We may share anonymized, aggregated data that cannot identify individual users for research, marketing, or business purposes.

5. 🔐 Data Security

5.1 Security Measures

5.2 Limitations

6. ⚖️ Your Privacy Rights

7. 🍪 Cookies and Tracking Technologies

7.1 Types of Cookies

7.2 Managing Cookies

You can control cookies through your browser settings, but disabling certain cookies may limit Service functionality.

7.3 Third-Party Tracking

We may use third-party analytics and advertising services that collect information about your online activities.

8. 🔗 Third-Party Services

9. ⏳ Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Fulfill legitimate business purposes

Account information is typically retained for 3 months after account closure, unless longer retention is required by law.

10. 🌍 International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers.

11. 👶 Children's Privacy

12. 🏖️ New Zealand Privacy Rights

New Zealand residents have additional rights under the New Zealand Privacy Act (NZPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

13. 🔄 Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• 📧 Sending email notifications to registered users
• 🌐 Posting the updated policy on our Service
• 📢 Displaying prominent notices within the Service

Continued use of the Service after changes constitutes acceptance of the updated policy.

14. 📞 Contact Information

16. 📅 Effective Date and Last Updated