1. Acceptance of Terms
By accessing or using lokai.co.nz (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
2. Description of Service
lokai.co.nz is a food ordering and restaurant booking platform that allows users to browse restaurants, place food orders, and make dining reservations. To use our Service, you must create an account and provide accurate personal information.
3. Account Registration
3.1 Required Information
To create an account, you must provide:
- Full legal name
- Valid email address
- Phone number
- Delivery/billing address
3.2 Account Responsibility
- You are responsible for maintaining the confidentiality of your account credentials
- You must provide accurate, current, and complete information
- You must promptly update your information if it changes
- You are responsible for all activities under your account
4. Use of Service
4.1 Permitted Use
You may use our Service to:
- Browse restaurant menus and information
- Place food orders for delivery or pickup
- Make restaurant reservations
- Track order status
4.2 Prohibited Activities
You may not:
- Violate any applicable laws or regulations
- Provide false or misleading information
- Use the Service for commercial purposes without authorization
- Interfere with the Service's operation
- Upload malicious content or code
5. Orders and Payments
5.1 Order Placement
- All orders are subject to restaurant availability and acceptance
- Prices are subject to change without notice
- We reserve the right to refuse or cancel orders
5.2 Payment
- Payment is required at the time of order pickup or upon recieving delivery
- You authorize us to charge your payment method
- All sales are final unless otherwise specified
- Applicable taxes and delivery fees will be added to your order total
6. Reservations
- Restaurant reservations are subject to availability
- Cancellation policies vary by restaurant
- No-show fees may apply as determined by individual restaurants
- We are not liable for reservation-related disputes
7. Delivery and Pickup
- Delivery times are estimates and not guaranteed
- You must be available to receive delivery at the specified address
- We are not responsible for delays caused by weather, traffic, or other external factors
- Food quality and safety are the responsibility of the restaurant
8. Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.
9. Intellectual Property
All content, trademarks, and intellectual property related to the Service are owned by lokai.co.nz or our licensors. You may not use our intellectual property without written permission.
10. Disclaimers
10.1 Service Availability
- The Service is provided "as is" without warranties
- We do not guarantee uninterrupted or error-free service
- We reserve the right to modify or discontinue the Service
10.2 Restaurant Responsibility
- Restaurants are independent third parties
- We are not responsible for food quality, safety, or preparation
- Restaurant information is provided by third parties and may not be accurate
11. Limitation of Liability
To the maximum extent permitted by law, lokai.co.nz shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the specific order or service.
12. Indemnification
You agree to indemnify and hold harmless lokai.co.nz from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
13. Termination
13.1 By You
You may terminate your account at any time by contacting us.
13.2 By Us
We may suspend or terminate your account if you:
- Violate these Terms
- Engage in fraudulent activity
- Abuse the Service
14. Dispute Resolution
Any disputes will be resolved through binding arbitration in New Zealand. You waive your right to participate in class action lawsuits.
15. Governing Law
These Terms are governed by the laws of New Zealand without regard to conflict of law principles.
16. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use constitutes acceptance of modified Terms.
17. Contact Information
For questions about these Terms, please contact us at:
- Email: contact@lokai.co.nz
- Phone: +64 (0) 22 0158 334
- Address: Rotorua, Bay of Plenty, New Zealand
18. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and lokai.co.nz regarding the Service.
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Last Updated: 16 August 2025
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